Refund Policy

At Noad Skincare, your satisfaction is important to us. If you are not completely happy with your purchase, this policy explains how returns, exchanges and refunds work.

You have 14 days from the date of delivery to request a return. Items must be unused, unopened and in their original packaging.

Due to the hygienic nature of our skincare products, we cannot accept returns of items that have been opened or used, except in the case of a defective product.

To start a return, please contact our customer service team at contact@noad-skincare.com with your order number and the reason for the return.

Once your return request is approved, we will provide instructions on where and how to ship the item. Returns sent without prior approval will not be accepted.

Return shipping costs are the responsibility of the customer, unless the return is due to a defective product or an error on our part.

We recommend using a trackable shipping service. We cannot guarantee that we will receive your returned item.

If you receive a damaged or defective product, please contact us within 7 days of delivery with photos of the item and the packaging. We will arrange a replacement or full refund, including return shipping costs, at no extra cost to you.

Once we receive and inspect your return, we will notify you by email of the approval or rejection of your refund.

If approved, your refund will be processed within 5 to 10 business days to your original method of payment. Please note that depending on your bank or payment provider, it may take additional time before the refund appears on your statement.

The following items cannot be returned or refunded:

• Opened or used products (unless defective)
• Gift cards
• Items marked as final sale
• Items returned more than 14 days after delivery

If you wish to exchange an item, please contact us. The fastest way to ensure you get the product you want is to return the original item and place a new order once your return is accepted.

You may cancel your order before it has been shipped. Once an order has shipped, it cannot be cancelled but can be returned according to this policy.

For any questions about returns or refunds, please contact us:

LSC Ventures LLC
1209 Mountain Road PL NE, STE R
Albuquerque, NM 87110, United States
Email: contact@noad-skincare.com
Phone: +1 (213) 871-8731